Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of theema.co, the Theema mobile application, and related services operated in the State of Kuwait. By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our services.

1. About Theema

Theema operates an online marketplace connecting customers with independent vendors offering celebration products and services such as cakes, balloons, backdrops, and candles. Unless expressly stated, Theema is a platform facilitator and not the manufacturer or direct seller of vendor-listed products.

2. Eligibility and accounts

You must have legal capacity under Kuwait law to use our services and enter into binding transactions. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Orders and contract formation

Product descriptions, images, prices, availability, and delivery windows are provided by vendors and may change without notice. An order is confirmed when you receive an order confirmation through the app or other designated channel. The sale contract for vendor products is between you and the relevant vendor, subject to these Terms and applicable consumer protection rules.

4. Pricing and payments

Prices are displayed in Kuwaiti Dinar (KWD) unless otherwise stated and may include or exclude delivery fees as shown at checkout. We and our payment partners may decline transactions affected by errors, suspected fraud, or technical issues. You authorize us and our payment processors to charge the selected payment method for confirmed orders.

5. Delivery and fulfilment

Delivery times are estimates provided by vendors or logistics partners. You must provide accurate delivery details and be available to receive orders. Risk of loss for delivered goods may pass upon delivery to the address provided, subject to vendor policies and mandatory consumer rights.

6. Cancellations, returns, and refunds

Because many products are customized or perishable, cancellation and refund eligibility depends on order status, vendor policy, and applicable law. Where cancellation is permitted before preparation begins, refunds will be processed through the original payment method within a reasonable period. Mandatory remedies under Kuwait consumer protection law apply where applicable.

7. Vendor partners

Vendor partners must provide accurate business information, maintain product quality and legal compliance, and fulfil orders professionally. Theema may approve, suspend, or terminate vendor access for policy violations, quality concerns, or legal non-compliance. Separate partner terms may apply once a vendor application is approved.

8. Acceptable use

You agree not to misuse our services. Prohibited conduct includes:

• Submitting false orders, fraudulent payment information, or misleading vendor applications.

• Attempting to interfere with platform security, scrape data, or reverse engineer our software.

• Uploading unlawful, offensive, or infringing content.

• Using the platform for activities that violate Kuwaiti law or public order.

9. Intellectual property

Theema names, logos, software, website design, and marketing content are protected by intellectual property laws. You may not copy, modify, distribute, or exploit our proprietary materials without prior written consent. Vendor product content remains the property of the respective vendor or licensors.

10. Disclaimers

Our services are provided on an "as available" basis. To the fullest extent permitted by Kuwaiti law, we disclaim warranties not expressly stated in these Terms. We do not guarantee uninterrupted access, error-free operation, or that vendor listings will meet every expectation.

11. Limitation of liability

To the maximum extent permitted by Kuwaiti law, Theema is not liable for indirect, incidental, special, or consequential losses arising from use of the platform. Our aggregate liability for claims relating to platform services shall not exceed the fees paid to Theema for the relevant transaction, except where liability cannot be limited under mandatory Kuwaiti law.

12. Consumer protection

Nothing in these Terms excludes or limits rights that consumers cannot waive under Kuwait Law No. 39 of 2014 on Consumer Protection, including rights relating to defective goods, misleading advertising, or unfair terms where applicable.

13. Privacy

Our collection and use of personal data is described in our Privacy Policy, which forms part of your relationship with Theema and is designed to comply with Kuwait Law No. 30 of 2024 on Personal Data Protection (PDPL).

14. Suspension and termination

We may suspend or terminate access to our services if you breach these Terms, create risk to other users or vendors, or where required by law. You may stop using our services at any time, subject to completion of outstanding orders and payment obligations.

15. Changes to these Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised "Last updated" date. Material changes may also be communicated through the app or by email where appropriate. Continued use after changes take effect constitutes acceptance unless prohibited by law.

16. Governing law and disputes

These Terms are governed by the laws of the State of Kuwait. Disputes shall be subject to the exclusive jurisdiction of the competent courts in the State of Kuwait, without prejudice to mandatory consumer jurisdiction rules. For support, contact contact@theema.co or 66915157.

These Terms are provided for general information and operational clarity. They do not constitute legal advice. Nothing in these Terms limits mandatory rights granted to consumers under Kuwait Law No. 39 of 2014 on Consumer Protection and other non-waivable provisions of Kuwaiti law.